Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQ) – Cloud Shoes
Last Updated: 29/06/2025
If you have a question, you may find the answer below. If not, please feel free to contact us at support@cloudshoes.co.uk and we will be happy to assist you.
Do you only ship within the UK?
Yes, we currently ship orders only within the United Kingdom. Shipping to other countries is not available at this time.
How long does delivery take?
We offer standard tracked delivery. Most orders arrive within 4 to 8 business days (approximately 5 to 10 calendar days) after dispatch. Please note delivery times are estimates and may vary due to courier delays, public holidays, or peak periods.
How can I place an order?
Browse our collections, add your selected items to the cart, and proceed to secure checkout. You will receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept major debit and credit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, PayPal, and Shop Pay.
Is your website secure?
Yes. Our website uses SSL encryption to safeguard your personal and payment information. Payments are processed securely through trusted payment gateways.
I did not receive my confirmation email. What should I do?
Please check your spam or promotions folders. If you still cannot locate the email, contact us at support@cloudshoes.co.uk and we will confirm your order.
Can I track my order?
Yes. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number to monitor your delivery.
What if I entered the wrong shipping address?
If you realize there is an error in your shipping details, please contact us as soon as possible. We will try to update the information if your order has not yet been shipped.
What is your return policy?
Please refer to our Returns and Refunds Policy for full details. If you have any questions or concerns about your order, do not hesitate to contact us.
Contact Information
Cloud Shoes Ltd
41 The Piazza
London WC2E 8RF
United Kingdom
Email: support@cloudshoes.co.uk
Phone: +44 7584 905216
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UK time)
Please note: This is a business mailing address only and is not a retail store. All returns must be arranged by email before sending any items.